CANCELLATION POLICY:

All cancellations are to be made within 24 hours for both Horseback Riding.

​

Please call if the weather is a concern; we will gladly reschedule your tour!

​

All guests will be charged 100% of the tour should you cancel less than 24 hours before your scheduled arrival time.  We work hard to plan for all the members in your party - so if you have to subtract a person and do so in under 24 hours, we will charge for the person(s) not attending. 

Should we need to cancel a tour for any reason, all guests will receive a full refund with no cancellation fees applied.

 

LATE ARRIVALS:

For the convenience of all our guests, we strive to maintain a tight departure schedule.  

Our tours depart on time, every time.  

 

All guests are required to check-in at the adventure outpost 15 minutes prior to the departure time.  Guests who show up late are not entitled to any portion of a refund.  Rescheduling late arrivals will be subject to current availability, so you may be bumped to later in the day or you may be scheduled for a different day.  

We do our best to fit everyone in and make sure each and every person at Hell's Hollow Adventure Outpost has an enjoyable time while with us!